• Manage Security and other Patches
  • Manage Anti-virus / Anti-Spyware Software
  • Virus/Malware removal
  • Virus/Malware removal hard drive rebuild (Loc. Limits/Ship)
  • Network security management
  • Internet Access Management (requires our router & plan)



  • MS Office Support, install, setup, General questions
  • Email setup & Testing
  • Email Troubleshooting
  • 3rd Party Software - assist with 3rd party software
  • Backup Assistance - recommend redundant backup when possible
  • Install Backup/Imaging software
  • Recovery Assistance of recoverable data only
  • Install printer software on Computer
  • Minor Programming Access, small batch files and/or scripts
  • Install Antivirus/Antimalware software



  • Review of Events / Errors
  • Drive Space (getting too full)
  • Connectivity issues with IP Devices
  • Network issues (network doesn't appear to be working properly)
  • Backup Monitoring Both Company (users) & Starblue
  • And more (can be granular)


HARDWARE (All below subject to physical location/ship and onsite assistance)

  • Add All IP equipment/users to Helpdesk for tracking / tickets
  • Hardware diagnostic's scan
  • Replace Hard drive or Replace Hard Drive to increase capacity
  • Increase/replace Ram
  • Replace CD/DVD
  • Replace Motherboard (must be under Manufacturer warranty)
  • Replace Monitor   (laptop must be under Manufacturer warranty)
  • Install New / Replace Graphics Card
  • Laptop Screen replacement (subject to manufacturer warranty)
  • Laptop Battery replacement
  • UPS Management where possible
  • New PC, Laptop, Table Setup (See Not below)
  • New Server Setup (Note time here could put you over your limits)
  • Camera setup, install, troubleshoot etc (Primarily StarBlue prod)
  • And More….

NETWORKING (All below may require onsite assistance)

  • Hook up printers to network (with onsite assistance)
  • Nas Devices Hookup (NAS=Network Area Storage) (on site assist)
  • Wireless Access Point setup (on site assistance)
  • Network Design
  • Network Layouts (Generally required for Company & Star Blue)
  • Map Drives or create shortcuts (more secure)
  • ISP Liaison
  • ISP Management
  • Router Install
  • Router Management
  • VPN Setup (IPSEC/SSL)
  • VPN Management (IPSEC/SSL)
  • File Sharing setup & permissions
  • Business location to business location networking
  • Hook up IP devices to Network where possible
  • Test and troubleshoot network connectivity
  • Run Data Wiring (Limited)
  • Remote Access to internal Network (requires our router)



  • Telephone System install (Our System)
  • Telephone System Programing
  • Telephone Wire troubleshooting
  • Telephone test and troubleshoot network connectivity


NOTE: Managed Services Support Contracts Available. Call us for more information